The FIRST 30 seconds Protocol: Core Scripts

(Use this anytime you approach a patient—especially when unsure)

Body Position

• Stand at a slight angle (not squared up)

• Hands visible

• Neutral face

• Slow your pace before speaking
  
  

Script

“Hi, I’m your nurse today. I’m here to help, not to argue. Let’s take this one step at a time.”

Internal Cue

Slow down. Calm first. Content second.

This is first of many, I have developed over the years to keep the mental burden at bay.